We are committed to creating: User-friendly supports, so that individuals and families may choose from a reasonable variety of service and support options:

• a coordinated access process that provides a collective response from the services system in partnership with individuals and families;
  
  
• a system of support that crosses service sector boundaries, provides prevention and intervention resources and reduces the number of contacts to obtain services and supports;
  
  
• a service system that is accountable to the service user and other stakeholders and is monitored and evaluated on a regular basis
  
  
• and having a positive impact on the lives of individuals and families who request services and supports.